Jabal Harim Adventures ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our site and use our services. This Privacy Policy describes how we collect, use, and share information about you when you use our online platform, including our website and related services. We are located at 14 Al Qasimi Building, Al Falah Street, 12th Floor, Abu Dhabi, Abu Dhabi, 971, UAE.
Information We Collect
We collect the following types of information:
Personal Information: This includes information that can be used to identify you, such as your name, contact information (address and phone number), travel preferences, and any other information you voluntarily provide to us when booking a tour, making an inquiry, or creating an account on our site.
Payment Information: When you make a purchase through our site, we collect payment information necessary to process your transaction, such as credit card details or other payment method information. Note that payment processing may be handled by third-party payment processors, and their privacy policies will also apply to your payment information. We take reasonable steps to ensure these processors adhere to data protection standards.
Usage Data: We automatically collect certain information about your interaction with our site, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information is collected through cookies, web beacons, and other tracking technologies.
Location Data: With your consent, we may collect location data through your device or browser. This data may be used to provide location-based services, such as suggesting nearby attractions or tour starting points.
How We Use Your Information
We use your information for the following purposes:
To Provide and Improve our Services: To provide you with the services you request, such as booking tours, responding to inquiries, and personalizing your experience on our online platform. To improve our site and services, including by analyzing usage data to identify trends and optimize performance.
To Communicate with You: To send you important information about your bookings, updates to our services, and promotional materials. You can opt-out of receiving marketing communications at any time.
To Process Payments: To process payments for bookings and other purchases made through our site.
To Prevent Fraud and Abuse: To detect, prevent, and address fraud, security breaches, and other harmful activities.
To Comply with Legal Obligations: To comply with applicable laws and regulations, including responding to legal requests and preventing illegal activities.
Sharing Your Information
We may share your information with the following categories of recipients:
Service Providers: We share information with third-party service providers who assist us with providing our services, such as payment processors, hosting providers, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Tour Operators and Guides: We may share your information with tour operators and guides who are involved in providing the services you have booked through our site. This information is necessary to facilitate your tour or activity.
Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Cookies and Other Tracking Technologies
We use cookies and other tracking technologies to collect information about your usage of our site. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.
Your Rights
You have the following rights with respect to your personal information:
Right to Access: You have the right to access the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information, under certain circumstances.
To exercise your rights, please contact us at 14 Al Qasimi Building, Al Falah Street, 12th Floor, Abu Dhabi, Abu Dhabi, 971, UAE. We will respond to your request within a reasonable timeframe.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy
Our site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and update the date at the top of this Privacy Policy. Your continued use of our site after the posting of changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Jabal Harim Adventures
14 Al Qasimi Building, Al Falah Street, 12th Floor,
Abu Dhabi, Abu Dhabi, 971
UAE
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